Gyant's service and support team provides coverage to our automation systems through warranty or service and support contracts, including contracts designed to assist clients with software upgrades and on-line robotic programming solutions and support. We offer a range of maintenance and service agreements that are tailored to suit your exact needs.
With our latest control systems we can offer remote diagnostics and immediate support for those more challenging repair issues. Where an on-site engineer is required, we can normally resolve or diagnose the problem and dispatch an engineer to the client location with the necessary materials to resolve the repair issue.
This division's goal is to maximize system uptime and reliability. Understanding "just in time" production has helped us develop support systems that will ensure that any system "downtime" is minimal.
PREVENTATIVE MAINTENANCE
Our clients are all unique with different in-house resources, production schedules, manufacturing strategies and so on. For this reason our Maintenance and Service Contracts are tailor-made to meet each clients' specific needs and requirements.
Whichever contract you choose it will always include Free Telephone Support during office hours. Our staff of engineers will be available to handle your questions immediately.
SPARE PARTS
Gyant and their partners keep a comprehensive range of spare parts including consignments of robotic spares. This enables us to supply crucial spares on a "same day" basis when system uptime is an absolute priority.
